One address: support@aibetrix.uk. A human reads every email and replies within one business day. Urgent service issues are monitored around the clock.

Before you email: most answers are in the FAQ. Locked out? Use "Forgot password" on the login page. Billing? Use the billing portal in your account.

What to include: the email you signed up with, what happened, when, and any error message.

Security: we will never ask for your password, your full card number, or your exchange API secret by email. If an email asks for those, it is not from us.

Problem gambling: free, confidential help at BeGambleAware.org. Self-exclude via GAMSTOP.